Finding the right IT provider for your business can be challenging. It’s essential to ask the right questions to evaluate their capabilities and fit your needs. We’ve compiled a list of 16 questions to help you assess the personality and expertise of the MSPs you’re considering. Feel free to choose the ones that are most relevant to your business:
Why should we choose to work with your firm?
Are there any reasons why we shouldn’t work with your firm?
What are the main challenges in establishing a successful partnership?
How does your escalation process work? What happens if we’re not satisfied with the response time or resolution of a service ticket or project?
What other types of end-user training do you provide besides cybersecurity awareness training?
What kind of reports do you provide to the management team, and how frequently are they delivered?
Can you explain the onboarding experience when we start working with your firm?
What do you consider to be your unique advantages compared to other IT providers?
Do you use in-house resources or do you rely on contracted resources for your services?
What would be required for a smooth transition to your services?
How often do you meet with your customers for future planning and updates?
If we were to experience a ransomware attack, what is your Disaster Recovery process like?
Suppose a new team member at your organization receives a ticket from our organization. Can you explain how they were onboarded to ensure they are ready and capable of effectively handling that request?
How do you monitor customer satisfaction and maintain quality assurance on an ongoing basis?
How frequently do you adjust your prices, and when did you last raise prices for customers?
We have a new employee joining our company. Can you explain the process your team follows when onboarding new employees? What can we expect, and what would you expect from
These questions cut through the fluff of sales speak and get right to the needs of your business, allowing you to find an MSP that is capable of propelling your IT to the next level. For a complete list of reasons to utilize each of these questions, make sure to check out our 16 Questions To Ask When Evaluating A New Provider E-Book by clicking here